After-Sales Service Terms

# After-Sales Service Terms > Effective date of the latest version: 2025-07-02 Thank you for ordering products and services from this website. If you encounter any issue while using them, you may review this policy or contact this website's customer support team for a specific solution. ## 1. Refund Requests 1. After purchasing a product from this website, if the customer has not downloaded or activated the product, the customer may apply for a full refund within 7 days from the date of purchase. 2. All refund requests must be submitted through our customer support channels together with the original proof of purchase. ## 2. Situations Where Refunds Are Not Available 1. Once an activation code has been activated and used, no no-reason refund will be available, regardless of the length or extent of use. Under applicable law, digital goods such as computer software downloaded online or unsealed by consumers are not eligible for no-reason returns. 2. No refund will be provided where software fails to operate properly because the customer's device is incompatible or does not meet the minimum system requirements. Please make sure your device, system, and other conditions meet the software's operating requirements before purchase. 3. Subscription services are non-refundable during the subscription term, but customers may cancel automatic renewal. 4. This website cannot process refunds for products not ordered directly from this website. Please refer to the refund policy of the relevant reseller. ## 3. Refund Processing 1. Once the refund process is initiated, the product activation code may be deactivated. 2. Eligible refund requests will be processed within seven business days, and the refund will be returned to the original payment method. 3. The refund amount does not include any payment processing fees, currency exchange fees, bank charges, or similar fees. 4. If a refund request is not submitted within the time specified in this policy or in the manner required by this policy, this website may decline to process it and shall not bear any liability to the customer. ## 4. Exceptions 1. If we are unable to deliver the purchased product for technical reasons, we will provide a full refund or a substitute product of equal value. 2. To the extent of consumer rights provided under the laws of Mainland China (excluding conflict-of-laws rules), this policy does not affect your statutory rights. ## 5. Contact Information - If you have any questions about after-sales service or the refund policy, please contact the customer support team at: support@crossdriver.com.